What is your warranty? We honor each manufacturer’s warranty. Our products are designed for heavy use and are tested to BS4875 Level 5 (150-7170) specifications. We have a five-year warranty on desk products and three years on seating. Our products can be specified and purchased with complete peace of mind.
Can I customize the furniture on my order? Yes. Any product can be customized to meet your requirements. Please contact us and we will be happy to discuss your needs.
Are Design Services available? Yes. Our enhanced renderings provide a great preview of proposed layouts where needed for larger projects. These state-of-the-art 2D and 3D line drawings are available upon request. Contact us to see if your project qualifies.
Will assembly be necessary? Most of the furniture requires a minimal amount of easy assembly. If your project requires more extensive assembly work, please contact us to obtain an installation quote. We work with a network of installation companies across the United States to provide cost effective installation services.
Placing Your Order
How do I place an order? Placing your order is simple and secure. You can use our simple and secure online ordering system or call us to place your order over the phone. You may also order via US mail or email.
Is it safe to order online? Yes! Just click the item you wish to purchase and the quantity. Our secure servers scramble all of your credit card numbers according to Industry standard SSL encryption technology.
How can I pay for my order? You may use Visa, MasterCard, American Express and Discover. Personal and business checks, as well as money orders may be mailed directly to our company’s address. Please make sure to complete and enclose an order form when paying by check. Orders will not be shipped until the check has cleared.
Do you charge sales tax? There is no charge for sales tax, except in the state of Texas. Sales tax will be added to orders in the state of Texas.
Post Sales Inquiries
What if my order arrives damaged? We are ready to help you. Our product is carefully packed and crated to avoid damage. Do not sign for a shipment until you have inspected the product for damage. It is your responsibility to inspect the shipment. If there is damage, please refuse the shipment and notify us immediately. We will notify the warehouse it is being returned and arrange another shipment.
What is your return policy? All cancellations or returns must be authorized prior within 30 days of delivery. Returns must meet the following guidelines:
The purchaser is responsible for all actual freight/shipping fees.
A 15% re-stocking fee will be assessed against the refund.
Furniture that has been assembled cannot be returned.
Returned items must be in new and unused condition.
All returns must be in the original package.
Special order products are not returnable.
What is your cancellation policy? Cancellations can be made to an order if notification is received before the product is produced and/or shipped. If the product has been shipped, you will be responsible for our actual “round trip” shipping charges. These charges will be deducted from the refund.
Shipping & Delivery
How much is shipping? There is no shipping fee for all shipments to the 48 contiguous United States.
How long does shipping take? Since most of our product is in-stock, orders typically ship within 24-48 hours.
How will you ship my order? We will ship your product using the best method available based on your order. Our products are crated to provide an extra measure of damage prevention. Please note delivery is curbside or to a dock. Please have help available upon delivery. Inside delivery is available at an additional charge. Please call for a quote.